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Frequently Asked Questions
Print Options & Processing Times
We'll process standard card orders within 2 business days. Orders placed after 5 PM PST require one additional day processing time. Orders containing foil-stamped cards require one additional day to process. If you selected the professional custom design service, please allow additional time to review the design. Details on available print options can be found here. All cards come with envelopes.
Shipping Methods and Estimated Delivery Times
Orders can be shipped within the United States and Canada and internationally.
Standard-shipped orders will take only 3-5 business days to reach you. For more details click here.
Professional Custom Design Process
If you find that you wish to make changes to one of our design templates, we have professional
graphic designers standing by, ready to create a custom design just for you! Once you've completed
your card to the best of your ability, you'll be taken to a Preview page. At the bottom of that
page you'll find a comments field where you can provide us with any instructions you like. With this
process you can mix and match designs, change the colors of designs, change fonts and more. Our
graphic design staff can custom create a unique card for you for just $25.
For details about this process click here.
Whenever necessary, we provide you with a proof within 48 business hours. Your proofs will be emailed to you via our automated system, but please check your junk mail folder as automated emails tend to get caught there often.
Once your final proof is approved by you, the order will be sent to print and our normal processing times (as stated above) apply.
Card Sizes
Having trouble envisioning the sizes of our cards? Print out our Sizing Chart PDF.
Postage Required
Almost all of our products require only one-stamp postage; the exception is square announcements and invitations, which
will require additional postage due to USPS regulations. Please check with your local post office or visit usps.com for current
postage rates to mail square envelopes.
Voucher Offers & Promo Codes
You can use either one voucher or one promo code per transaction - discount offers can't be combined. If you forget to enter your discount code during your order checkout, don't worry! Simply contact us and we'll add any valid code to your order and credit you the difference. Please note that, unless otherwise stated, a promo code discount replaces any entire site discount. Sale amounts cannot be added together.
How to Submit Photos
You will actually upload your photos when creating your design and placing your order. If you need to send us a replacement photo for any reason, please contact customer care for instructions on how to send the new image.
Black and White or Sepia Photos
You can change any color photos to black and white or sepia coloring by using our online design tool. Our design staff can
also do minor "repair work" on your photos as well such as removing blemishes.
Color Matching
Please keep in mind that every computer monitor has different color calibration, and your order may or may not be the exact
color variations that you see on your monitor. If you are concerned about the coloring, please request a hard
copy proof to be mailed to you for your approval before your entire order is printed.
There is a $3.99 fee for a hard copy proof.
Refund Policy
We want you to be 100% happy with your Simply to Impress experience. If for any reason you’re not satisfied with your order, you can return unused product within 30 days of receipt for a replacement or refund, subject to the exceptions found under our Returns/Refunds policy.
